Refund Policy

Refund Policy

EBSA Academy is committed to ensuring learner satisfaction. Our refund policy is as follows:

Eligibility for Refund

You are eligible for a full refund if:

• You request a refund within 7 days of your purchase date, AND
• You have not completed more than 20% of the course content

How to Request a Refund

To request a refund, send an email to academy@ebsa.or.tz with the subject line “Refund Request” and include:

• Your full name
• The course title
• Your order or enrollment ID
• Reason for the refund request (optional)

Processing

Approved refunds will be processed within 5–10 business days. Payment will be returned via the original payment method where possible.

Non-Refundable Cases

Refunds will not be issued if: (a) the 7-day window has passed, (b) more than 20% of the course has been completed, or (c) the refund is for a promotional or discounted enrollment.

For questions, contact: academy@ebsa.or.tz